Printer Error Code 0x97

Troubleshooting and Resolving Epson Printer Error Code 0x97

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Epson printers are known for their reliability and high-quality printing, but like any electronic device, they can encounter issues from time to time. One frustrating problem that users may face is the Epson printer error code 0x97. This error code typically indicates a hardware problem within the printer. In this article, we will explore what causes this error and how to troubleshoot and resolve it.

Understanding Error Code 0x97:

Epson error code 0x97 is a warning that there may be a problem with the internal hardware of your printer. It can occur suddenly and disrupt your printing tasks. The error often appears as a notification on your computer or as an error message on the printer’s display panel.

Common Causes of Error Code 0x97:

  1. Internal Hardware Issue: The most common cause of this error is a malfunction in the printer’s internal hardware components, such as the motherboard or other circuitry.
  2. Printer Communication Error: A breakdown in communication between the printer and the computer can trigger this error. It may result from a faulty USB cable or a problem with the printer’s connection.

Troubleshooting Steps to Resolve Error Code 0x97:

  1. Power Cycle the Printer:
    • Turn off the printer and unplug it from the power source.
    • Wait for a few minutes (about 5-10 minutes).
    • Plug the printer back in and turn it on.
  2. Disconnect Peripherals:
    • Disconnect any additional peripherals or USB devices connected to the printer, leaving only the essentials connected.
  3. Check for Obstructions:
    • Inspect the printer for any paper jams or foreign objects that may have gotten stuck inside. Remove any obstructions carefully.
  4. Clean the Print Head:
    • If the error persists, you can try cleaning the print head using the printer’s built-in utility. Refer to your printer’s manual for specific instructions on how to do this.
  5. Update or Reinstall Printer Drivers:
    • Outdated or corrupted printer drivers can sometimes lead to communication errors. Ensure you have the latest printer drivers installed on your computer. You can usually find these on the manufacturer’s website.
  6. Check the USB Connection:
    • Verify that the USB cable connecting the printer to your computer is in good condition and securely plugged into both the printer and the computer. Try using a different USB cable if possible.
  7. Run a Hardware Check:
    • Many Epson printers have a built-in hardware diagnostics tool. Access this tool through the printer’s control panel and follow the on-screen instructions to run a hardware check.

When to Seek Professional Assistance:

If you’ve tried the above troubleshooting steps and error code 0x97 still persists, it’s advisable to contact Epson’s customer support or seek assistance from a certified Epson technician. This error may indicate a more serious hardware issue that requires professional attention.


In conclusion, while Epson error code 0x97 can be frustrating, it is not insurmountable. By following the troubleshooting steps mentioned above, you can often resolve the issue and get your Epson printer back to its optimal performance. If all else fails, don’t hesitate to reach out to Epson’s customer support or a qualified technician for further assistance.

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